System Upgrade

Upgrade Resources

New Online Banking Information

You will need the following information to login for the 1^st time on the NEW Virtual Branch Online Banking platform:

• • ID: your member number
  • Password/PIN: the last four of the primary account holders’ SSN or TIN
  • Set-up new ID and password along with 3 additional security questions
  • When prompted, you need to provide a valid phone number for verification purposes. This step is a requirement.
  • You can log on to your NEW Virtual Branch Online Banking for the first time on a desktop, tablet or mobile device. However, a desktop is recommended.

Transaction History: Transaction history does not migrate from the current system to the new online banking system; however, there are steps you can take to secure retention of the information:

• You may download your history before the 10/31 cut off at 3 pm PST for your record retention.
• For those who utilize QuickBooks please complete this download before the 10/31 cut off at 3pm PST.
• You will receive a month end statement just as you normally do, which will provide you with your October 2022 transaction history. 
• nw+ will be able to assist in obtaining past statements.

Scheduled Transfers: Any scheduled transfers set up in your current online banking profile will require re-establishment in your NEW Virtual Branch Online Banking profile. Prior to 10/31, we suggest you review your online banking scheduled transfers and retain the information as a quick reference guide to help with setting up these transfer in the new system.

Bill Pay: For bill pay users, you will not lose any of your payment data or history as this system is not changing with the upgrade. All future dated payments will process as normal.

Shared Accounts: If you participate in the “Shared Accounts” feature, allowing you access to information and transactional features between member accounts, please note that these will NOT carry over to the new system. Additionally, if you would like to re-establish any Shared Accounts services we encourage you to contact your local branch for assistance.

eStatements: If you are currently enrolled in eStatements, you will have access to previous statements just as you do now.

Audio Teller Update:

New Audio Teller Phone Number: 877-399-5252 or 425-258-0400

Audio Teller users will use their members number and the last 4 of the primary account holders' SSN/TIN to log in for the first time.