Bill Pay upgrade coming soon!
On June 11, 2025, NW Plus CU’s current online Bill Pay platform will be upgraded to a new version.
The upgrade is taking place to provide with an improved online Bill Pay experience. Current Bill Pay users will not need to take any action, users will be able to continue to manage and perform payment-related tasks as they have in the past.
Bill Pay upgrade Frequently Asked Questions:
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Will I have the ability to activate several eBills at a time through the “eBill Multiple Activation” and “Quick eBill Activation” features?
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Bill Pay upgrade users can activate eBills one at a time only through a simple, streamlined activation process.
Will I be able to select or assign a Category to a Biller?
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With the Bill Pay upgrade, new custom categories cannot be created and billers cannot be assigned to a custom category. Billers are assigned automatically to predefined categories when they are added.
Will the Biller categories migrate with the Biller?
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Billers previously assigned to a category, including those assigned to custom categories created by the users, will be migrated to Bill Pay upgrade. However, users will not be able to make any more new categories.
Will I have the option to download Bill Pay History in the Bill Pay upgrade?
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Yes, that option is on the “Activity tab” in Bill Pay upgrade.
Is the “Add a Note” field the same as “Add a Memo?”
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No. The “Add a Memo” field is for capturing text to be included in the memo section of a physical check to be delivered to the biller. The “Add a Note” feature enables the user to capture text for their own reference.
Will my existing Bill Pay history migrate to the Bill Pay upgrade?
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Yes, all existing Bill Pay activities, including payees, autopay plans and eBills, will be available in Bill Pay upgrade.
Can I cancel payments, including electronic payments?
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Yes, payments can be canceled and modified until they are processed.
Will disclosures be available for users using the mobile version, or will they need to continue to visit the Bill Pay site?
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With the Bill Pay upgrade, users can view and accept legal disclosures on any channel or device.
How can I see new features for the Bill Pay upgrade when they go live?
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A "What's New" page will provide users with a summary of all changes.
Can I set up new eBills? Will I need to move my existing eBills?
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Users will have the ability to set up, view and pay eBills in the Bill Pay upgrade. If they already have an active eBill service, they will be migrated to the Bill Pay upgrade and continue to receive those eBills.
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