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Online Banking

Clearing Cache and Browser History

Here's how to clear you cache and browser history which can help eliminate issues connecting to various websites.

View PDF for Clearing Cache and Browser History

Deleting Stored Passwords from Internet Browsers

There are times when your internet browser will save your login or password information on websites. Here is how you can delete stored passwords from various internet browsers such as: Internet Explorer, Google Chrome, Mozilla Firefox, and Safari (Max OS X10.6-10.12x).

View PDF for deleting stored passwords from internet browsers.

Configuring your Pop-Up Blockers to access our Bill Pay website and many others.

There are times when your internet browser will be unresponsive after logging into a website or after clicking continue.  Here is how you can configure your browser's pop-up blockers which will then allow you to view the blocked information.

Configuring Pop-Up Blockers

Configuring Internet Browsers to Support TLS 1.1 or Higher

Due to security vulnerabilities in previous versions, Personal Branch requires a browser supporting and set to use TLS 1.1 or higher. Please follow the instruction for the browser that you are using to connect to Personal Branch:

Internet Explorer:

  1. Open Internet Explorer.
  2. Click Alt T and select "Internet Options".
  3. Select the "Advanced" tab.
  4. Scroll down to the "Security" section.
  5. Locate and check "Use TLS 1.1 and TLS 1.2".
  6. Then, press the "OK" button.

Google Chrome:

  1. Open Google Chrome.
  2. Click Alt F and select "Settings".
  3. Scroll down and select "Show advanced settings…"
  4. Scroll down to the Network section and click on "Change proxy settings…"
  5. Select the "Advanced" tab.
  6. Scroll down to the "Security" section.
  7. Locate and check "Use TLS 1.1 and TLS 1.2".
  8. Then, press the "OK" button. 


  1. Open FireFox.
  2. Type in "about:config" in the URL bar and press Enter.
  3. Scroll down to "security.tls.version.max" and press enter.
  4. Set the value to 3.
  5. Then, press the "OK" button. 


  1. Open Opera.
  2. Click Ctrl+F12.
  3. Click on "Security.”
  4. Click on "Security Protocols…"
  5. Check on "Enable TLS 1.1 & TLS 1.2.”
  6. Press the "OK" button.
  7. Then, press the "OK" button. 


  1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 & 1.2 are automatically enabled.

Bill Pay Security Update

In response to the recently reported SSL 3.0 "Poodle" vulnerability, our Bill Pay service will be disabling compatibility with SSL version 3.0. Browser versions lower than the following will no longer allow access to Bill Pay: 

  • Microsoft Internet Explorer 9
  • Google Chrome 19
  • Mozilla Firefox 12
  • Apple Safari 6.1 


Fraud Protection Information 

Important information tips to keep you safe from scams and fraud. Updated March 27, 2020:  FAQ

Fraud schemes related to the COVID-19 pandemic are on the rise, click on this link to learn how to protect yourself from them:

The Fraud Prevention Center site was developed by NCUA (National Credit Union Administration) and includes information on Frauds & Scams, Identity Theft and Online Security. 



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