AI-Powered Cyberattacks Are Here — Is Your Online Banking Safe?

At NW Plus, we’ve always been focused on protecting our members' financial well-being. That mission is more important than ever. Why? Because a new wave of cyberattacks—powered by Artificial Intelligence (AI)—is changing how criminals target your identity, your information, and your money.

Until recently, most fraud relied on traditional methods like phishing emails or scam phone calls. But that’s quickly changing. Criminals are now using AI to create more believable scams, mimic real voices, and impersonate trusted institutions—like your credit union.

What AI Attacks Mean for Online Banking

AI makes it easier and faster for cybercriminals to:

• Send hyper-personalized phishing emails or texts that look and sound real
• Use deepfake voice and video to impersonate family members, coworkers, or even credit union staff
• Create fake websites that mirror NW Plus’s online banking portal
• Exploit security gaps faster than ever with AI-powered tools

In fact, some scams now involve real-time video or voice calls from attackers pretending to be credit union representatives—using AI to mimic the voice of someone you know and trust.

How NW Plus Helps Protect You

We take your security seriously. As an NW Plus member, you’re not alone. We offer:

• Advanced fraud detection resources
• Identity protection services for added peace of mind
• A team of real people ready to help verify suspicious messages or transactions
• Ongoing security education and alerts to keep you informed

We stay on top of the latest threats—including AI-driven scams—so we can protect your accounts and provide guidance when you need it most.

What You Can Do Today

• Never click on suspicious links in emails or texts—even if they look official
• Don’t trust unexpected calls or messages requesting urgent action or personal info
• Verify requests by calling us directly at NW Plus
• Update your passwords regularly and use multi-factor authentication on your accounts whenever possible
• Report anything suspicious — we’re here to help

Your Trusted Partner in a Changing Digital World

AI is changing the game—but at NW Plus, we’re committed to giving you the tools, protection, and peace of mind to bank safely and confidently. Whether you’re concerned about fraud, identity theft, or just want to know how to stay safe online, we’ve got your back.

Join NW Plus and bank with confidence.

Learn more about our fraud protection and identity security resources at nwpluscu.com/security or visit your nearest branch.

Never share your account number, passwords, answers to security questions, or other account information. We will never ask you for this type of information when we call or email you. If someone claiming to be a NW Plus CU representative asks for sensitive account information over the phone or in an email, end the conversation immediately, and call us at 425.297.1000 or come to one of our branches to report the incident.